This looks a good idea: full details at https://www.unitedutilities.com/priorityservices
United Utilities offer Priority Services including a password scheme to protect you against bogus callers – it is free and could help you, your family or your friends benefit from additional support so UU can respond quickly to those particular needs. (It can also link to a similar scheme with electricity providers.)
If you would like to register for Priority Services, please:
- fill in our secure online form; (you’ll need your account number)
- call us on 0345 072 6093. We’re available to speak to you 8am-8pm Mon to Fri, 8am-4pm Sat. Outside of these times you can leave a message and we’ll call you back.
As you know, United Utilities is the water and wastewater company that serves over 7 million customers in over 3 million homes right across the North West, and we have been doing a lot over the past couple of years to improve our services in giving more support to those who need it most.
We all need a little bit of extra help at some stage in our lives. This could be due to age, ill health, a disability, mental health problems, financial worries or even language barriers. By registering for our free Priority Services scheme, customers could benefit from additional free services from us, to support their particular needs, including:
For customers with internet access, there’s even an online accessibility tool, changing the look of our website to suit their needs. All they have to do is click on the ‘Accessibility Help’ button on the bottom right of each page of our website.
You don’t even have to be the account holder to join and registration really couldn’t be easier. You can either: